FREQUENTLY ASKED QUESTIONS
One of the training videos is not working (stops playing, won’t load, etc)?
First and foremost, I apologize for the inconvenience. The videos in this course are hosted using Wistia, a top of the line video hosting software platform. Every once and awhile, a “glitch” will occur.
I first suggest refreshing the page to see if the video will now play.
Second, double check and make sure you have a good internet connection.
And If the problem persists, please contact the support team at [email protected] When contacting support, please include the page URL and the specific video that is not working.
What if I can’t download the form/resources/etc.?
Everything form should automatically download with a simple click. If you are having trouble downloading any of the content or you’re getting the WRONG resource link, I simply made a mistake. Please contact the support team at [email protected] and include the details, and we will address this immediately.
How do I cancel my OCD Academy membership?
Your OCD Academy membership includes lifetime access. You are welcome to cancel your membership at any time, however, refunds must be requested within 30 days of your original purchase date. If you become interested in canceling your membership or wish to receive a refund, please contact the support team at [email protected], they will be happy to further assist you.
Contact the OCD Academy support team!
If you would like to directly contact the OCD Academy support team, please submit your email to [email protected] They will be more than happy to answer your questions, assist you with your membership and help to resolve any issues you might be having!
“WHAT IS THE OCD ACADEMY? AND HOW DOES IT WORK?”
The OCD Academy is an online training program that walks you through information aimed to help you take your life back from OCD. The Program is broken up into 7 modules and each module is made up of multiple sections that are complete with downloads, guides, and various resources.
“HOW MUCH TIME DO I NEED TO DEDICATE TO THE OCD ACADEMY EACH WEEK?”
I recommend you set aside at least 5-10 hours each week to go through and practice the material. This includes watching the course content, filling out outlines and worksheets, and of course, doing the work that comes with getting your life back from OCD. That said, the more time you put in, the faster you can progress. But if you’re unable to devote that much time, at least in the beginning, it’s okay. When you enroll in The OCD Academy, you’ll get lifetime access. So, you can go through the course at your own pace. Whatever works best for you!
“IS THE OCD ACADEMY LIVE? OR CAN I ACCESS THE MATERIAL WHENEVER I WANT?”
The OCD Academy consists of pre-recorded videos, downloadable worksheets, resources guides, and actionable steps. This allows you to log-on at your convenience and go through the course when you have time and at your own pace.
“WHAT IF I SPEAK A LANGUAGE OTHER THAN ENGLISH? WILL THIS TRAINING HELP?
Well even though all the videos are recorded in English, if you know someone who speaks English... they can go through the course with you and translate the material. I created this course in a manner that it easy to digest. But if English is not your primary language I would recommend having a friend translate for you.
“IS THE OCD ACADEMY RIGHT FOR ME?”
When I put together this course, I had three types of people in mind. They are as follows:
Person #1: You're new to this whole OCD thing. You feel lost and overwhelmed & are in need of information and path to follow.
Person #2: You’ve had OCD for a while. You have done some research. You know what kind of help you need. …but you can’t afford it. And while this course might seem expensive at first glance...when you compare it to seeing an OCD Specialist one-on-one….you are saving a lot of money for the knowledge you are acquiring.
Person #3: You are in, or are considering, professional treatment. And you want to supplement your therapy with additional knowledge and tools.
And The OCD Academy can help all three of them.
“WHAT IF I HAVE NEVER BEEN THROUGH ANY KIND OF 'TREATMENT' BEFORE?”
Then this course was specifically designed for you. You will probably save yourself years trying to figure all this out this information on your own.
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